Shipping & Returns

SHIPPING

Canadian Orders (Ship Time: 1 Week)

All orders in Canada receive free shipping on orders over $100 CAD, otherwise, shipping will be a flat rate of the equivalent of $9.99 CAD per order. Orders paid for will be fulfilled within 5 business days (1 week). After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Canada Post, Stallion Express, or Chit Chats Express for Canadian orders.

U.S.A. Orders (Ship Time: 1-2 Weeks)

All orders in the US receive free shipping on orders over $100 USD, otherwise, shipping will be a flat rate of $6.99 USD per order. Orders paid for will be fulfilled within 5-10 business days (1-2 weeks).

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via USPS, FedEx, and UPS for American orders.Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, andcharges. It is your responsibility to pay for any duties and taxes.

International Orders

At the moment, we do not offer international shipping; however, we are looking into this.

Order Issues

If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to resolve the issue!

Lost Orders

If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number.

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please contact us at support@selfkerrituals.com with your request. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Items damaged in transit? We’ll happily provide a replacement or refund. To request a replacement or refund,you can contact us at support@selfkerrituals.com with your:

  • Name

  • Order Number

  • Item(s) that were damaged

  • Picture(s) of your damaged products

Refunds

If approved for a refund via email, we will issue your refund within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Returned-to-Sender & Refused Parcels

Returned-to-sender or refused parcels will be issued store credit less initial shipping & return shipping costs,given there was no error made on our end.